Send & return

The stated prices do not include shipping costs. The shipping costs are:

€ 49.95 for PVC and Laminate orders under 499.00
Free for orders from € 499, -
Delivery

Delivery takes place via the postman or pallet delivery person. In general, the delivery will take place within 2 working days after placing the order, if this is not the case, we will contact you within a few hours about a possible delay.

Would you like to receive your order later? No problem, put the date you want to receive your order in comments during the ordering process or contact our customer service.

Our floors are shipped with '' pallet transport ''. This transport is often done with large trucks that cannot reach everywhere. Will you please indicate this in comments so that we can take this into account?

The delivery person brings the pallet where you want to receive it, the delivery person will in principle deliver it to the front door. The delivery person uses a '' pallet truck '' which cannot overcome obstacles such as a sill. But our delivery person can, for example, drive it behind your house or in your garage.

Returns

In the EU, you have the right to cancel online purchases and other purchases of goods and services not made in a store (e.g. over the phone or at the door) within 14 days. You don't have to give a reason, you can just change your mind. We do ask for a fee of at least 79 euros for returning 1 pallet. We charge the actual costs for returning pallets. For the return of skirting boards without returning the floor, we ask 69,- per box/package. We also have to drive a truck for this. We will of course reimburse returns due to production errors or incorrect deliveries. In order to be able to offer free delivery, we are unfortunately forced to use the above rates. We hope you understand this. If you bring the goods yourself, we charge 50, - costs, it does not matter what you return.